Account Manager - AQ South

Key accountabilities

Sales planning and execution

• (Co-develops and) executes the sales plan for the assigned area in accordance with the set objectives and targets. Making sure in the sales plan are realized and sales targets are achieved.
  

Customer acquisition

• Based on his/her knowledge of the market and the market intelligence performed by the OpCo approaches and acquires new customers in a proactive manner through various means that may include direct visits, phone, references, etc. within delegated authority (within the sales team), in order to retain and grow the customer base according to expectations and to achieve the sales targets.
  

Customer Management

• Builds trust with new and existing customers by identifying their needs, providing advice and effective solutions to their needs to realize improved customer satisfaction and customer loyalty levels, and additional revenues and/or profitability. Can assess progress within a particular account and make a commercial decision about committing future resources to developing the opportunity.

Value Selling

• Asks questions which uncover implicit needs, and which develop those needs. Builds value for the customer by investigation to uncover explicit needs and develop those needs. Demonstrates company’s capability by explaining how company’s products and services match a customer’s explicit needs (Benefit Statements)

Issue resolution

• Receives, follows up and resolves or ensures resolution of customer complaints / queries in a timely and efficient manner, in close cooperation with colleagues in Sales and Customer Services, in order to satisfy customer expectations and ensure customer retention.

Tools       

• Coordinates, executes, maintains and / or improves various administrative sales processes and systems, in line with the applicable procedures to ensure an efficient and effective sales administration compliant with policies and regulations. Records the outcome of a sales call and plan future actions which moves the sale towards a successful conclusion – including additional investigation (needs identification) where necessary.

Management information

• Provides insights to management on request, or own initiative, regarding quantitative and qualitative developments within his / her area of sales/expertise, based on reporting guidelines, and ensures all information is appropriately stored and updated, so that management and / or relevant stakeholders are able to make (timely) decisions and determine or adjust sales decisions and strategy.

Internal networking

• Responsible to maintain and build own product and technical knowledge in relevant product categories by taking local & global technical trainings. Based on input from Marketing and Pricing measures, prepares and quotes customers, in order to advise customers appropriately and to conclude the sale of product.
  

Projects

• May participate in various sales and customer service-related projects in his/her area and contributes to project results.