Nutreco is a member of the SHV family, and we are committed to 'Feeding the Future' through sustainable and innovative practices. Nutreco has two business lines: Skretting is a leading global provider of innovative aquafeed solutions, revolutionizing aquaculture for a sustainable future. Trouw Nutrition specializes in animal nutrition and is committed to advancing livestock health and productivity through cutting-edge solutions.  

Join us as a Desk Site Support Engineer, where you'll tackle diverse challenges ranging from simple troubleshooting to complex installations of desktops, laptops, smart devices, printers, network devices, and software at various business sites. You'll provide crucial on-site support, directly assisting end-users with issues escalated by the Global ServiceDesk, while meeting productivity goals and enhancing our on-site IT support services. 

You will oversee the support for our Boxmeer site, together with two research facilities and will report to the Domain Manager Workplace and Service Desk Services within our Global IT Services. 

About The Role 

Responsibilities:  

• Handle diverse DTS and legacy support calls, servicing a broad range of technology equipment. 

• Conduct routine service calls and basic computer installations using Ivanti & Intune technology and Microsoft AutoPilot. 

• Perform remote troubleshooting with Ivanti RCviewer, ensuring efficient resolution of issues. 

• Provide comprehensive hardware support, including break-fix, troubleshooting, and hardware warranty management with vendors. 

• Support and maintain low-end document processing products, enhancing workplace productivity. 

• Manage simple Active Directory administration tasks, such as password resets, to maintain user access and security. 

• Execute installs, moves, adds, and changes (IMAC) in client environments, ensuring optimal system setup. 

• Offer basic deskside support for personal computers, Microsoft Teams MTR, Microsoft Office 365, and assist with general web browsing issues. 

Skills and Expertise  

Qualifications:  

• Possess at least 1-2 years of experience in a similar role, within a service desk environment. 

• Demonstrate general knowledge of desktop hardware, software, and proficiency in Microsoft applications. 

• Have expertise in Windows 10/11, Microsoft Office Suite, and Microsoft Active Directory. 

• You are familiar with Microsoft Intune, Autopilot, and Entra ID. 

• You can demonstrate =basic troubleshooting and repair capabilities for PCs, servers, and peripherals. 

• Possess the ability to resolve straightforward technical issues efficiently. 

• Possess basic mechanical skills and an understanding of Electrostatic Discharge (ESD) procedures. 

• Experience with ServiceNow is a plus, enhancing service management capabilities. 

• Exhibit strong communication skills in both Dutch and English. 

• Hold a driving license (category B) and be willing to travel about 60% of the time to various locations in Belgium and the Netherlands. 

Why You Will Love Working with Us 

Global Benefits: 

• A full-time position in an international, dynamic environment. 

• Competitive remuneration package, good pension scheme, and 30 vacation days. 

• Opportunities for professional growth within Nutreco and the broader SHV group. 

Next Steps 

We value a seamless candidate experience and would like to respond within 10 business days. The hiring process typically takes 4-6 weeks. We appreciate your interest in joining our mission to innovate and sustainably shape the future of food production.