Job Description

Join Our Purpose - Feeding the Future

Nutreco is a member of the SHV family, and we are committed to 'Feeding the Future' through sustainable and innovative practices. Nutreco has two business lines: Skretting is a leading global provider of innovative aquafeed solutions, revolutionizing aquaculture for a sustainable future. Trouw Nutrition specializes in animal nutrition and is committed to advancing livestock health and productivity through cutting-edge solutions.

Trouw Nutrition is seeking a Customer Service Representative who will ensures adequate and reliable customer administration, to contribute to customer satisfaction and realization of the commercial targets and is located within the Customer Service department. The client base for this role may include a variety of customers from independent clients as distributors to individual farmers, and customers covered by a key account.

The Customer Service Representative handles commercial customer requests, both reactively and proactively and in line with the relevant guidelines.

About The Role:

Responsibilities:

• The Customer Service Representative is responsible for accepting and processing of incoming orders, answering questions, solving problems and customer complaints on orders, so that the customer satisfaction and continuity of the relationship are guaranteed
• Handle orders and to provide coordination with customers about products, delivery options and complaints
• Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products to contribute to the realization of effective customer communication
• Answers questions about product assortment and applications, production based on standard product, quoting prices and delivery times
• Communicate with customers for renewals regarding price, specifications and delivery within defined parameters and standards set by Sales, to continue the relationships with customers meeting volume, quality and price requirements
• Monitoring, replenishing and entering order data into automated system for further order processing, tracking of orders being processed, identifying (potential) problems and ensuring timely and correct delivery of relevant information to the administration, purchasing and forwarding
• Customer relationship management & Customer satisfaction: Resolves all customer problems/requests within prescribed timescales to maintain customer confidence.
  This includes properly recording of the problem or the complaint, determine the nature and cause of problem / complaint and translate the message into a problem description, according to procedures; escalate complex problems / complaints
• Continuous improvement: Signals bottlenecks and contribute to the change / optimization of the department. Communicates with clients and informing them about solutions to problems / complaints.

Qualifications:

• Grade 12 or equivalent.
• Previous experience in agricultural industry, mill, manufacturing environment is preferred.
• Strong problem-solving and decision-making abilities.
• Good communication and interpersonal skills.
• Basic computer skills with attention to detail are a must
• At least 3+ years of strong customer facing experience

Expectation from the Role:

• Collaborating closely with other key departments, including Operations & Supply Chain, Commercial & Marketing, and Procurement & Costing, the Customer Service Representative will be instrumental in communication in timely manner for efficient customer service

Why you Will Love Working with Us

Global Benefits:

• Be part of our sustainable mission with opportunities to grow within Nutreco, Skretting, Trouw Nutrition and the broader SHV group
• Embrace our culture of diversity and inclusion, where we respect and value everyone

Local Benefits:

• Robust pension plan with employer matching that begins on Day 1!
• Competitive health benefits - Medical/Dental/Vision/HSA, that start on Day 1!
• Short-term/Long-term Disability and Mental Health spending allowance
• Maternal top-up and Tuition Reimbursement
• 15 vacation days to start (tiered)
• Annual bonus

This is an on-site role and will require all days of reporting to our office in Otterburne, Manitoba  

Next Steps:

We value a seamless candidate's experience and will review your application within five (5) business days.

We appreciate your interest in joining our mission to innovate and sustainably shape the future of food production. Thank you for choosing a career with us and sharing your ambition to “Feed the Future!”

Final candidates who are being considered for the position will be required to undergo a criminal background check.

Please note that candidates applying for Canadian job openings must be independently authorized to work in Canada without sponsorship.

We are committed to employment equity and encourage applications from qualified individuals, including women, Indigenous peoples, persons with disabilities, and members of visible minorities.

Our corporate values FEED your career: Passion | Inclusivity | Integrity | Trust | Curiosity. These values are engrained into our core and shape everything we do.

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