Job Description

Nutreco is a global leader in Animal Nutrition and Aquaculture, employing more than 11,000 people in 35 countries. With a proven track record of success, Trouw Nutrition GB is a Nutreco company in the UK, manufacturing a wide range of animal nutrition products with a turnover of c.£100million.

As a Customer Service Representative you will be responsible for a portfolio of assigned clients and your goal will be to help safeguard our revenue and retain our clients.

Experienced in customer service, the vision is to build on being a driven and highly motivated team member who leads by example and is passionate about the customer and the service we provide. You will be on hand to ensure your clients’ orders go through without any issues and if there are any issues look to resolve and minimise any potential impact to the delivery to ensure clients are satisfied with our services.

Working in an ever-changing environment, managing conflicting priorities and multiple stakeholders is a key aspect of this role. Alongside this, you will also possess the ability to appropriately challenge and improve existing ways of working to achieve greater productivity and performance and ultimately to deliver an improved service to our customers.

Key accountabilities for the role include but are not limited to:

• Develop relationships with key stakeholders among client portfolios
• Administer client orders ensuring requirements are met in an accurate and timely manner
• Collaborate with internal teams to address clients’ needs
• Act as point of contact for complaints and escalate issues as appropriate
• Advise clients on creating optimal supply solutions

To exceed in this role, you will have a proven track record in Customer Service and experience as follows:

• Ability to establish and maintain trusted and loyal relationships, both internally and externally at all levels
• Have excellent attention to detail
• Competent in all Microsoft Office products; Word, Excel, and PowerPoint
• Calm, confident manner
• Strong client-facing, communication skills
• Troubleshooting, complaint resolution management and multi-tasking skills
• Familiarity with CRM systems & practices
• Flexible approach to working hours due to the seasonal nature of the business