Job Description

The role of Sales Associate is to communicate with clients, informing them about solutions, explains options on alternative products, handle and escalate

complex problems / complaints.

• The Sales Associate is responsible for accepting and processing of incoming orders, answering questions and customer complaints on orders, so that the customer satisfaction and continuity of the relationship are guaranteed 
• Handle orders and to provide coordination with customers about products, delivery options and complaints. The client base may include a variety of customers from independent clients as distributors to individual farmers, and customers covered by a key account.  
• Sales and Sales Support: Supports and initiates follow-up actions by contacting customers inform them about products in order to contribute to the realization of effective customer communication. Answers questions about product assortment and applications, production based on standard product, quoting prices and delivery times
• Order processing and data management: Handles incoming orders, in order to realize a timely and proper delivery of orders to customers. This includes monitoring, replenishing and entering order data into automated system for further order processing, tracking of orders being processed, identifying (potential) problems and ensuring timely and correct delivery of relevant information to the administration, purchasing and forwarding
• Customer relationship management: Manages records and handles all customer requests and incoming orders in line with company policies and procedures, in order to effectively and timely deal with all customer encounters.
• Customer satisfaction: Logs and resolves all customer problems/requests within prescribed timescales to maintain customer confidence, if possible, by actively solving problems / complaints
• Provides support to customers on the most common standard problems, questions, complaints, etc., so that they are resolved and customers be appeased.
• Continuous improvement: Signals bottlenecks in (work) processes, procedures and/or systems and contribute to the change / optimization of the department. 

Skills and Expertise 

Qualifications: 

• 2 - 3 years as a Sales Associate is an asset

• Good computer skills

• Knowledge of sales and customer interaction

Expectation from the Role: 

• Ability to stand for extended periods and handle merchandise

• Ability to communicate well with both verbal and written communication

• Demonstrated leadership capabilities and excellent communication skills

• Ability to focus on details within a fast-paced environment

Why you Will Love Working with Us 

Benefits:  

• Be part of our sustainable mission with opportunities to grow within Nutreco, Skretting, Trouw Nutrition and the broader SHV group  

• Embrace our culture of diversity and inclusion, where we respect and value everyone